Website Protech Group
The Company
Protech is partnering with of South East Queensland’s largest hydraulic services companies, delivering plumbing, hydraulic and maintenance work for commercial property managers, health services, builders and facility managers across the region. They are part of a well-established group, and their service division is growing, with a strong base of repeat clients and maintenance work.
The Role
We are looking for an experienced Hydraulic Service Manager to look after their own portfolio of service clients. You will be the go-to person for those clients, working with our administration team to keep Technicians scheduled and supported, and making sure every job is quoted, costed and invoiced correctly.
Key Responsibilities:
- Work with the administration team to organise and manage service schedules for your clients’ work.
- Prepare quotes and material and parts orders, track jobs, and manage job costing and invoicing against budgets and agreed schedules of rates.
- Be the main point of contact for your portfolio of service clients and their suppliers, and provide technical support to the technicians working on your clients’ jobs.
- Help develop asset reports with the administration team, and manage client assets and stock consumables.
- Lead by example and carry out site QA and safety inspections to ensure technicians meet company and legislative requirements.
- Maintain and grow your client portfolio, build new client relationships, and contribute to continuous improvement across the division.
Qualifications/requirements:
- Previous experience managing service clients in a similar role.
- A current QBCC Plumbers License and the trade knowledge to diagnose faults and support Technicians.
- Strong multi-tasking skills to handle competing priorities and tight deadlines in a fast-paced environment.
- Clear verbal and written skills to deal with clients, explain technical faults and coordinate with technical teams.
- Experience with job management and scheduling systems such as Simpro is strongly encouraged, along with proficiency in Microsoft Officer (Word, Excel and Outlook).
- Current Australian Driver’s License.
Benefits:
- An attractive salary package + dual-cab Ute + fuel car + bonus incentive structure
- A supportive team, with regular social activities and staff functions
- The chance to build your own client portfolio within an established, growing group
If you feel this opportunity is the next step in your career, but you may not meet all the requirements of the role, we encourage you to apply anyway and highlight what you could bring to the table.
For initial enquiries or for any assistance in making your application, please call Hayley Heaton on 0402 769 466.